Shipping/Delivery

Electronic Delivery
Electronic Delivery is the fastest mode of delivery available. However, not all products qualify for Electronic Delivery. Products which can be deliveried electronically are usually marked "Electronic" in brackets. They are usually game codes or product keys which can be transferred via e-mail.


Local Courier Delivery
The standard processing / fulfilment lead time depends on a case by case basis depending on the items availability. After an order has been received, our customer service representatives will call you personally to confirm your order, as well as inform you the date and time of delivery. If the item is ordered based on a pre-order basis, it will only be delivered after it has been released. All orders above $40 are deliveried free of charge! Otherwise, a delivery fee of $5 applies.

Our delivery hours are very flexible from 8a.m to 10p.m daily including weekends and public holidays. As our privileged customer, you will be able to suggest the most comfortable time you will like our delivery personnel to make the delivery right to your doorstep.

International Express Shipping (2 - 3 working days)
We work together with our worldwide express logistics partners, UPS, Fedex and EMS, to bring you the best service and low shipping rates to your destination. All shipment are automatically insured up to a norminal value depending on the carrier, giving you a peace of mind. All shipping cost are on a to be advised basis during the order checkout process and the exact cost will be made known once we have received your order. This is to allow us to evaluate your order and destination details so as to advise you on the best carrier option available.

International Standard Shipping (7 - 14 working days)

For the cost conscious, we also offer low shipping rates to worldwide destinations. All parcels are registered, hence they are traceable in case of non-delivery. The shipping time required is longer but your order reaches you just the same! All shipping cost are on a to be advised basis during the order checkout process and the exact cost will be made known once we have received your order. This is to allow us to evaluate your order and destination details so as to advise you on the best carrier option available.

Gift Wrapping Service

Looking to send a gift to someone on a special occasion? Look no further with our Gift Wrapping Service, and enhance it with your own personal message. We will make sure the package reach the recipient on time for that delightful memorable occasion. Contact us for a quote on gift wrapping your order.

Returns

We offer a return policy for defective goods. If the items that you purchase are defective, just contact us and we will do an exchange with the manufacturer/distributor for you.

Procedures: